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Check if the recipient is opted out or bounced.
Surveymonkey bounced email. Email support in a variety of languages is available during limited hours. And whether you re copy and pasting your survey link into an email or sending emails directly from your surveymonkey account it s a pretty safe bet that people are more likely to take your survey if your email is polished and inviting. We offer 24 7 english email support for all customers even on holidays.
David is correct about scheduling the reminder email. Although there are many ways for you to collect survey responses sending surveys via email is typically the fastest and easiest option. In the top right corner of the send to field click edit recipients.
So if on friday i send the survey then schedule a reminder for monday it won t send only to the non responders as at the time scheduled on monday. Unfortunately it will capture non response recipients as of the time you set the reminder. The number of recipients who clicked through to the survey by clicking the begin survey button or clicked the survey link.
Enter a valid email address. Remove any recipients you don t want to send the message to and click save. Once they ve added us to their safe sender list send the recipient a one off reminder message so they can take your survey.
Try your work or personal email address instead. The number of recipients whose email invitation bounced and couldn t be delivered. Any bounced emails that couldn t be delivered will be flagged for you so you know which email addresses are old or out of date.
We also make it easy to comply with spam regulations by having an opt out option available to your email recipients. We can t deliver to role based email addresses e g. The two main types of email bounces.
A soft bounce means that the email address is valid and was delivered to the recipient s inbox but it still bounced because the mailbox was full the server was down or the message was too large for the recipient s inbox. Surveymonkey provides free online questionnaire and survey software. If an email address or phone number bounced a message sent from any surveymonkey account no one else with a surveymonkey account can send them messages.
Recipients who opted out from receiving surveys sent through your surveymonkey account. English phone support is only available to premier team premier and enterprise plans. Please enter an email address.
The recipient is opted out or bounced. After you send your email invitations you can easily monitor who started and completed your survey. To resend an invitation email as a reminder email.
Above the message click the down arrow next to the edit message button and select copy a previous message.
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